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Columbus Ohio, USA

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info@thegreenjack.com

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Privacy Policy

PRIVACY NOTICE & CUSTOMER DATA COMMITMENT

Effective Date: June 2026

At The Green Jack, protecting your privacy is one of our core commitments. This notice explains what information we collect, why we collect it, how we use it, and the choices available to you when using our website, services, repair center, or online store.

By accessing our website or communicating with us electronically, you acknowledge the practices described in this notice.

 

1. INFORMATION WE COLLECT

Information You Provide Directly

When you contact us, request a repair, make a purchase, subscribe to a service plan, or communicate with our team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Shipping address
  • Device information related to repair requests
  • Customer support communications

Information Collected Automatically

When visiting our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Website activity and navigation patterns
  • Referral websites
  • Date and time of access

This information helps us improve website performance, security, and user experience.

 

2. TECHNOLOGIES USED ON OUR WEBSITE

To improve functionality and understand website usage, we may use:

Cookies

Small files stored on your device that help remember preferences and improve browsing experiences.

Analytics Tools

Services such as Google Analytics may collect anonymous usage information to help us understand visitor behavior and improve our website.

Tracking Technologies

Pixels, tags, and similar technologies may be used to monitor website performance and customer engagement.

You can disable cookies through your browser settings if desired.

 

3. HOW WE USE YOUR INFORMATION

Information collected may be used to:

  • Process orders and payments
  • Schedule repairs and appointments
  • Provide technical support
  • Respond to inquiries
  • Send service updates
  • Improve website performance
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Maintain internal business records

We only collect information necessary to provide our services effectively.

 

4. TEXT MESSAGE COMMUNICATIONS

The Green Jack may communicate with customers through SMS messaging for service-related purposes.

Types of Messages We Send

  • Appointment reminders
  • Repair status updates
  • Missed-call follow-up messages
  • Customer satisfaction requests
  • Service notifications

Consent

By providing your mobile number, you authorize us to send relevant service-related text messages.

Opt-Out

You may stop receiving messages at any time by replying:

STOP

Once processed, you will no longer receive SMS communications unless you opt in again.

Message Charges

Standard carrier messaging and data rates may apply.

Privacy Protection

Mobile numbers and SMS consent information are never sold or shared with third parties for marketing purposes.

 

5. INFORMATION SHARING

We do not sell customer information.

Information may only be shared when necessary with:

  • Payment processors
  • Shipping providers
  • Repair management systems
  • Website hosting providers
  • Analytics services
  • Government authorities when legally required

Any service providers receiving information are expected to maintain appropriate security and confidentiality standards.

 

6. DATA RETENTION

Customer information is retained only as long as reasonably necessary to:

  • Complete transactions
  • Fulfill repair obligations
  • Meet accounting requirements
  • Resolve disputes
  • Comply with applicable laws

Customers may request deletion of eligible personal information by contacting us.

 

7. YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of information
  • Restrict certain processing activities
  • Withdraw consent for communications

Requests may be submitted using the contact information listed below.

 

8. THIRD-PARTY SERVICES

Our website may contain links to external websites or services.

The Green Jack is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

 

9. SECURITY OF INFORMATION

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-based transmission system can be guaranteed to be completely secure.

 

10. CHILDREN'S PRIVACY

Our services are not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children.

 

11. POLICY UPDATES

This Privacy Notice may be revised periodically to reflect operational, legal, technological, or regulatory changes.

Updated versions will be posted on our website with a revised effective date.

 

12. CONTACT US

For privacy-related questions or requests, please contact:

The Green Jack

Email: info@thegreenjack.com

Website: www.thegreenjack.com

 

WEBSITE TERMS OF USE

Acceptance of Terms

By accessing or using The Green Jack website, you agree to comply with these Terms of Use and all applicable laws.

If you do not agree with these terms, please discontinue use of the website.

 

Services Offered

The Green Jack provides technology-related products and services including, but not limited to:

  • Computer repair
  • Phone repair
  • Tablet repair
  • Residential IT support
  • Small business IT services
  • Device accessories
  • Service subscriptions
  • Technical consulting

Service availability may vary by location and inventory.

 

User Responsibilities

Users agree not to:

  • Use the website unlawfully
  • Upload harmful software or code
  • Attempt unauthorized access
  • Misrepresent identity
  • Interfere with website operations
  • Violate intellectual property rights

Violation may result in suspension or termination of access.

 

Product & Service Availability

All products, pricing, and service descriptions may change without notice.

The Green Jack reserves the right to:

  • Refuse service
  • Limit quantities
  • Correct pricing errors
  • Cancel orders when necessary

 

Customer Accounts

Customers are responsible for maintaining accurate account and contact information.

The Green Jack is not responsible for losses resulting from inaccurate customer information.

 

Intellectual Property

All website content including:

  • Logos
  • Graphics
  • Text
  • Images
  • Service descriptions
  • Website design

remain the property of The Green Jack and may not be copied or distributed without written permission.

 

Warranty Disclaimer

All website content and services are provided on an "as available" and "as is" basis.

The Green Jack does not guarantee uninterrupted website access or error-free operation.

 

Limitation of Liability

To the maximum extent permitted by law, The Green Jack shall not be liable for indirect, incidental, special, consequential, or punitive damages resulting from use of the website, products, or services.

 

Governing Law

These Terms shall be governed and interpreted under the laws of the State of Texas, United States.

 

Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the website after updates constitutes acceptance of the revised Terms.

 

Contact Information

Questions regarding these Terms may be directed to:

The Green Jack

Email: info@thegreenjack.com

Website: www.thegreenjack.com

 

Last Updated: June 19, 2026