Visit Us
Columbus Ohio, USA
Email Us
info@thegreenjack.com
Call Us
614-332-5066
Visit Us
Columbus Ohio, USA
Email Us
info@thegreenjack.com
Call Us
614-332-5066
Visit Us
Columbus Ohio, USA
Email Us
info@thegreenjack.com
24/7 Support
Call Us
614-332-5066
Mon-Fri 9am-6pm
GREEN JACK
Customer Care, Service & Device Protection Charter
Welcome
Thank you for choosing Green Jack. Our goal is to provide transparent, professional, and reliable repair and technology services. This document explains how we work, what you can expect from us, and what responsibilities remain with the device owner.
1. Before We Begin
Your Service Request
When you leave a device with Green Jack, you authorize our technicians to inspect, diagnose, test, and perform the requested service.
Covered devices may include:
All repair services are performed using professional industry practices and available replacement components.
2. Understanding Device Risks
Existing Damage
Many devices arrive with hidden issues that may not be visible during intake.
Examples include:
Because these conditions often remain undiscovered until the repair process begins, additional repairs may be required.
Battery Safety
If a battery is swollen, damaged, leaking, or unsafe, Green Jack may recommend immediate replacement before continuing service.
Declining battery replacement transfers all associated risks to the device owner.
Water Resistance Notice
Opening any electronic device may affect factory water-resistant seals.
Green Jack does not guarantee water resistance after repair service is completed.
Biometric Components
Some manufacturer security features such as fingerprint readers, Face ID systems, Touch ID systems, and proprietary authentication components may lose functionality if previously damaged.
These features are not guaranteed unless specifically repaired and tested.
3. Your Data Matters
Data Responsibility
Customers are solely responsible for backing up:
While every effort is made to protect information, Green Jack cannot guarantee preservation of data during diagnostics or repairs.
We strongly recommend creating a complete backup before service begins.
4. Repair Assurance Program
Labor Protection
Repairs performed by Green Jack include a limited 30-Day Service Assurance covering defects directly related to our workmanship.
Covered
✔ Repair-related workmanship issues
✔ Defective replacement parts supplied by Green Jack
Not Covered
✘ Accidental damage
✘ Cracked screens
✘ Liquid exposure
✘ Power surges
✘ Customer modifications
✘ Software infections or viruses
✘ Damage caused after pickup
Special Exclusions
The following services carry no warranty:
5. Battery Coverage
Replacement batteries installed by Green Jack include a 30-day limited warranty against manufacturer defects.
Normal battery aging, misuse, overheating, liquid exposure, or physical damage are not covered.
6. Pricing & Payments
Estimates
Repair estimates are provided as guidance and may change if additional issues are discovered during inspection.
Payment Requirements
Completed services must be paid in full before equipment is released.
Special Order Parts
Parts ordered specifically for a customer require advance payment.
Because these components are customized for individual repairs, deposits are non-refundable.
Refund Policy
Once repair services have been completed, payments are considered final.
7. Device Sales Protection
New, Refurbished & Pre-Owned Devices
All device sales are final.
Eligible devices include:
Each qualifying device includes a 30-Day Factory Defect Protection Period.
Protection Does Not Cover
If a verified factory defect exists, Green Jack may provide:
at our discretion.
8. Accessory Purchase Guidelines
Accessories such as:
may be returned within 30 days only if:
✔ Unopened
✔ Unused
✔ Original packaging intact
Opened or installed accessories cannot be returned or exchanged.
9. Layaway Commitment Plan
To help customers manage purchases, Green Jack offers a flexible layaway program.
Requirements
Important Conditions
10. Device Collection Policy
Pickup Window
Customers are expected to retrieve repaired devices promptly after notification.
Unclaimed Property
Devices remaining unclaimed for more than 30 calendar days after service completion may be considered abandoned.
Green Jack reserves the right to recycle, dispose of, refurbish, or resell abandoned property as permitted by law.
11. Communication Authorization
By using Green Jack services, you authorize us to contact you through:
Communication may include:
Promotional communications may be opted out of at any time.
12. Device Access Authorization
Providing device passwords allows technicians to verify repair quality before and after service.
Customers may refuse to provide passwords; however, functionality testing may be limited and future claims related to untested features may not be covered.
13. Ownership Verification
At pickup, the customer confirms that:
✔ They are the legal owner or authorized representative.
✔ The device has been inspected upon collection.
✔ Services were completed as agreed.
✔ Any concerns have been communicated before leaving the premises.
14. Dispute Resolution
Any dispute arising from services provided by Green Jack shall be resolved through binding arbitration in Franklin County, Ohio, unless otherwise required by law.
15. Our Commitment
At Green Jack, we believe great service is built on honesty, professionalism, and transparency. Every repair, consultation, and sale is handled with care, and we remain committed to delivering reliable technology solutions for our customers and local businesses.
Green Jack
Repair • Sales • Small Business IT Services • Residential IT Support
Last Updated: June 19, 2026